Complaint-handling
The below table sets out details of the main types of complaints made to Groupon’s merchant services department by or on behalf of merchants it promoted on the www.groupon.ie website between 12 July 2024 to 11 July 2025.
|
Complaint type
|
Number of complaints
|
Average processing time (hours)
|
% of complaints resolved with one response
|
|
Alleged missing payments
|
38
|
42
|
87
|
| Alleged incorrect/missing invoices |
6 |
122 |
67% |
|
Payment deductions
|
5
|
232
|
60%
|
No payment disputes were handled by Groupon’s reconciliations team.
